Frequently Asked Questions

Frequently Asked Questions:

What is MAST University?

MAST University is an online learning platform for members of MAST Travel Network.  Members have the opportunity to purchase a variety of online self-paced courses focused on various professional travel advisor topics.  Each course is designed to help build your travel industry knowledge.

What do the courses include?

Each course has an overview of the curriculum and topics covered.  You can view the curriculum by clicking on the course name.  You do not need to purchase the course to see the included topics.

How long do I get to take each course?

Each MAST Xpedition course is designed to be taken over a period of 8 to 10 weeks, however there is no limitation on how fast or slowly you take the course.  Each course is self-paced.

The Business Courses are "elective courses" and are smaller more bite sized courses each about 15 minutes in length.  These courses are also self-paced and have no time limit for completion.

Do I receive a certificate of completion?

Once you complete all the units in the course you will receive a certificate of completion from MASTU.  You can download and print the certificate and display it..

Is there a charge for each course?

The price of each course is listed next to the course description.  You can purchase the course using paypal or use your credit or debit card.   You also have the option to purchase more than one course for a "bundled price".  The bundle price is listed below the purchase button and also to the right side of the page on the course catalogue page.   You will receive instant access to the courses once they are paid for online.  A receipt will be sent to the email address you provided on your registration with MASTU

What is the refund policy?

Once you purchase your course it is non-refundable.

Who do I contact if I'm having technical problems?

If you  have any problems with accessing or have questions about your course please contact:

Mary Clegg

Training & Technology Solutions Manager

MAST Travel Network

Email: mary.clegg@mvptravel.com

How do I sign up?


“MASTU” is MAST Travel Network’s new learning platform for travel advisors. 

 Getting started is simple.

 

Step 1 -  Log in to https://mvptravel.com

  • Next click on “Resources and Training” tab on the upper right side of your menu
  • Then the drop down menu “Training” –
  • Then “MASTU”

 

Step 2 - On the MASTU Welcome page you can click the Menu at the top of the page to see all the courses offered, Frequently Asked Questions  etc.

 

Step 3- To sign up for access simply click “sign up” and you fill in your information. 

  • Then you will be emailed a confirmation that you should open with your login credentials
  • Next verify in the email  it is you who asked to sign up.

 

Step 3 -  login and start looking at all the courses available. 

  • When you click on a course title it will show you all of the content for that course. 

 

Step 4 – Choose your course and either purchase individual courses or purchase a discounted bundle, once you pay online you have immediate access to the course

 

If you have questions please don’t hesitate to contact me.

Welcome again to MASTU!

 

Regards.

Mary

Mary Clegg

MAST Travel Network

Agency Training & Technology Solutions Manager

630.889.9817 ext. 137  | mary.clegg@mvptravel.com

www.mvptravel.com